SO, YOU’VE PLACED AN ORDER WITH US! NOW, WHAT?
ORDER PROCESSING & Fulfillment TIME
Well, your order is making its way through our system and is headed over to our printing warehouse. Once there, the shirt, in the correct size and color, will be selected off a shelf, have a bar code attached to it and the design will be printed. After it is printed and dried, the shirt will be perfectly folded and put in an envelope ready for shipping.
This process (Fulfillment of your order) takes 4–9 business days to create apparel products (t-shirts, etc.) and 4–9 business days for non-apparel products (posters, etc.). Then you should add shipping times ( Flat Rate (3-4 business days after fulfillment), Express (1-3 business days after fulfillment), Overnight (1 business day after fulfillment), for the USA) on top of that.
Speed and price of shipping depend on product type and destination.
STANDARD DOMESTIC SHIPPING
Domestic packages are bagged and delivered by our production partner which they partner with global carriers, they have strong partnerships with the most reliable carriers to bring you the best offers. packages are put on a truck and driven to a central location in your area and the package is handed off to the local USPS delivery team for final delivery. Your package will be delivered to your doorstep or mailbox in ( Flat Rate (3-4 business days after fulfillment), Express (1-3 business days after fulfillment), Overnight (1 business day after fulfillment)) after being marked shipped, by your local USPS postal carrier. Depending on the product type.
INTERNATIONAL SHIPPING
International packages are bagged and delivered by our production partner which they partner with global carriers, they have strong partnerships with the most reliable carriers to bring you the best offers. Once there, the package is processed through your country’s customs department and handed off to the local postal service. Your package will be delivered to your doorstep, mailbox or local postal pickup office within 7-14 business days.
Depending on the country, tariffs and customs charges may be applied. These are costs that we do not cover and will be due to your local post office before you can receive your package. To learn more, call your local post office.
If the package is returned to us because of a bad address or because the package was unclaimed, we can resend it to your confirmed correct address for a $6 reshipment fee for US orders, or $10 for International.
Products Shipping Time
Different Products with a different shipping time
Each product has a different shipping time and price. Please refer to this page or the description of the product for more information about this matter.
In the USA:
(Fulfillment of your order) takes 4–9 business days.
Non-Apparel Products: Mugs, Stickers, Pillows, Pants, etc. 2-7 business days.
Apparel Products: T-shirts, Hoodies, Sweatshirts, Dog Tank Tops, etc. Flat Rate (3-5 business days after fulfillment), Express (1-3 business days after fulfillment), Overnight (1 business day after fulfillment).
International:
(Fulfillment of your order) takes 4–9 business days
Non-Apparel Products: Mugs, Stickers, Pillows, Pants, etc. 7-14 business days.
Apparel Products: T-shirts, Hoodies, Sweatshirts, Dog Tank Tops, etc. Europe: Flat Rate (2-8 business days after fulfillment), Express (1-3 business days after fulfillment). Other Countries: 7-14 business days after fulfillment.
Speed and price of shipping depend on product type and destination.
Shipped separately
Do all items in orders always ship together?
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. E.g. we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there.
Shipping prices are cumulative. When we’re calculating shipping prices on our end, we add up the different shipping prices for all of the products we’re sending.
For example, you can order a t-shirt with a flat rate shipping price of $5.00. Each additional t-shirt adds $0.75 for shipping. If you add a tote to the order, then it will also cost simply an additional $0.75. However, if you choose another product, like a mug (that requires different packaging), then you’ll have to add the full shipping price. In this case, it would be an additional $6.95.
Customs fees
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.
*If your package is delayed past our standard window of time, please email our customer service at support@fluffyhealth.com and we will track down the package for you.Â
